da99 Terms & Conditions — Complete Guide
Please read these terms and conditions carefully before using the da99 platform. They form a legal agreement between you and us.
Table of Contents
1. General Provisions
These terms and conditions ("Terms") form a legally binding agreement between da99 ("Platform", "we", "us") and the user ("you", "user"). These Terms apply to all services, games, promotions and other features of da99.
da99 operates an online gaming and entertainment platform for users in Bangladesh. We offer a variety of entertainment services including slot games, live casino, fishing games and cricket betting.
These Terms are written in Bengali and this version carries the highest authority. In the case of any translation, the Bengali version shall prevail.
2. Account Registration & Eligibility
To open an account on da99, the following eligibility requirements must be met:
- You must be 21 years of age or older. The platform is for adults only.
- You must be a legal citizen or permanent resident of Bangladesh.
- Each individual may operate only one account. Multiple accounts held by the same person are strictly prohibited.
- All information provided at the time of registration must be accurate, complete and up to date.
- You are accepting these terms freely and of your own will.
Identity Verification
The da99 platform follows a KYC (Know Your Customer) process. To verify your account, we may request the following information:
- A copy of your National Identity Card (NID) or passport.
- A recent selfie photo.
- A utility bill or bank statement for address verification.
- Mobile number verification.
If verification is not completed, the withdrawal process may be restricted. We are committed to protecting the confidentiality of the information you provide.
3. Account Security & Responsibility
Ensuring the security of your da99 account is your own responsibility. Please follow the guidelines below in this regard:
- Keep your password strong and never share it with any third party.
- Keep your login details confidential. No da99 staff member will ever ask for your password.
- If you believe unauthorised access to your account has occurred, notify our support team immediately.
- Log out properly after each session, especially when using a shared device.
- You are personally responsible for all activity that takes place on your account.
Account Sharing is Prohibited
A da99 account is entirely personal. Sharing it with family members or friends is not permitted. da99 reserves the right to cancel any account that is being used by more than one person.
4. Deposit & Withdrawal Policy
Financial transactions on da99 are fully secure and encrypted. We accept only the popular mobile banking methods available in Bangladesh.
Deposit Rules
- Minimum deposit amount: ৳300 (the same across all methods).
- Accepted payment methods: bKash, Nagad, Rocket, Upay.
- Deposits are generally processed instantly.
- Use the correct reference number when depositing, otherwise the deposit may be delayed.
- Large deposits may require additional verification until the account has been verified.
Withdrawal Rules
- Minimum withdrawal amount: ৳500.
- Withdrawal time: generally completed within 30 minutes to 3 hours.
- Withdrawals can only be made through the same method used for the deposit.
- Account verification must be completed before making a withdrawal.
- Winnings from a bonus cannot be withdrawn without first meeting the bonus wagering requirements.
Transaction Verification
da99 monitors all financial transactions. In the case of suspicious activity or discrepancies, the account may be temporarily suspended and additional verification may be requested. This process is necessary for your own protection.
5. Bonuses & Promotional Offers
da99 provides attractive bonus offers for its users. All bonuses are subject to the following conditions:
Welcome bonus
- 150% bonus on the first deposit, up to a maximum of ৳20,000.
- Example: deposit ৳1,000 and receive a ৳1,500 bonus — total balance ৳2,500.
- Example: deposit ৳28,000 and receive a maximum bonus of ৳20,000 — total balance ৳48,000.
- The account must be fully verified in order to receive a bonus.
Wagering Requirements
A specified amount must be wagered before a bonus can be withdrawn. The wagering requirement for da99 bonuses is 15 times, applied only to the bonus amount (not to the deposit plus bonus).
General Bonus Terms
- A bonus offer may only be used once, unless stated otherwise.
- The bonus balance cannot be withdrawn directly.
- Claiming multiple bonuses from members of the same household or from the same IP address is prohibited.
- da99 reserves the right to modify or cancel any promotional offer.
- VIP members may receive higher bonuses and special benefits.
VIP Programme Cashback
da99's VIP programme has four tiers, each offering a weekly cashback benefit:
- Bronze: up to 0.2% weekly cashback.
- Silver: up to 0.4% weekly cashback.
- Gold: up to 0.6% weekly cashback.
- Platinum: up to 0.8% weekly cashback.
You can advance to a higher VIP tier through regular play.
6. Gaming Rules
All games on the da99 platform are operated in accordance with fair play principles. The outcome of each game is determined by RNG (Random Number Generator) technology, which is entirely random and unpredictable.
Betting Rules
- Each game has specific minimum and maximum bet limits.
- A bet once confirmed cannot be cancelled.
- If a bet is left incomplete due to a technical error, da99 will take appropriate action.
- All bets and game logs are recorded and will be treated as the final reference in the event of a dispute.
Cricket Betting Special Rules
- Betting markets may close before the start of each match.
- If a match is postponed or cancelled, bets will be settled in accordance with da99's established rules.
- In the case of live betting, odds may change at any time.
- Special markets may be available for BPL, IPL, T20 World Cup and ICC tournaments.
Technical Issues
da99 is not responsible for loss of internet connection or technical errors. In such situations, the state of the game will be determined by the server record. If you contact us via live chat or email in a timely manner, our support team will assist you.
7. Prohibited Activities
The following activities are strictly prohibited on the da99 platform and may result in account cancellation and confiscation of funds:
Account-Related Violations
- Operating multiple accounts for the same individual.
- Registering with false or incomplete information.
- Operating an account on behalf of a person under 21 years of age.
- Operating an account in the name of or using the funds of a third party.
Financial Abuse
- Using the platform for money laundering or with illegal funds.
- Attempting to gain an advantage through chargebacks or payment fraud.
- Following unusual betting patterns in order to exploit the bonus system.
Technical Violations
- Using automated software, bots or scripts.
- Attempting to breach the platform's security systems.
- Attempting to influence game outcomes through any technical means.
- Attempting to gain unauthorized access to other users' accounts.
8. Responsible Gaming
da99 places the highest importance on responsible gaming. Gaming is a form of entertainment — it is not a solution to financial problems.
This platform is for users aged 21 and above only. Keep minors away from gaming.
Keep Yourself Protected
- Play within your budget. Only play with what you can afford to lose.
- Do not consider gaming as a source of income.
- Do not place more bets hoping to recover money you have lost.
- Take regular breaks and set time limits on your gaming.
- If you feel gaming is getting out of your control, contact us.
Self-Exclusion and Limit Setting
da99 provides users with deposit limits, betting limits, and self-exclusion options to protect themselves. To learn more about this, please visit our Responsible Gaming page.
9. Account Suspension
da99 may temporarily or permanently close an account in the following situations:
- If any clause of these terms and conditions is violated.
- If evidence of suspicious or fraudulent activity is found.
- If identity verification fails or false information is provided.
- At the user's own request (self-exclusion).
- For legal or regulatory reasons.
Consequences of Suspension
If there is any valid balance at the time of account closure, it will be returned after verification — unless the closure is due to prohibited activity. Bonus balances are never refundable.
User's Right to Close Their Own Account
You can close your account at any time by informing our support team. For self-exclusion, there is also an option to lock the account for a specified period.
10. Limitation of Liability
da99 is not responsible for financial losses arising from technical issues, third-party service failures, or the user's own decisions. The following matters fall under this limitation:
- Loss of game data due to internet disconnection.
- Delays or failures by third-party payment service providers.
- Losses caused by the user's own mistakes or negligence.
- Unexpected technical disruptions or server downtime.
- Unauthorized third-party access to an account.
All services of da99 are provided on an "as is" basis. We do not guarantee uninterrupted service, but we always strive to resolve any issues promptly.
11. Changes and Updates
da99 reserves the right to partially or fully amend these terms and conditions at any time. The following process will be followed for any changes:
- Users will be informed of significant changes via email or platform notifications.
- Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
- If you do not agree to the new terms, you have the option to close your account.
- The date of the most recent review will always be noted on this page.
We advise users to review this page regularly so they stay informed about the latest terms and conditions.
12. Contact and Dispute Resolution
da99's support team is always ready for any questions or concerns regarding these terms and conditions.
Contact Methods
- Live Chat: 24/7 instant support — in Bengali and English.
- Email: [email protected]
Dispute Resolution Process
If you have any dispute or complaint, follow the steps below:
- First, inform our support team via live chat.
- Provide a detailed description of the issue along with any relevant screenshots or information.
- The support team will review your complaint in a timely manner.
- Our security team will investigate the matter and take appropriate action.
- The final decision will be made based on game logs and server records.
These terms and conditions were last reviewed in 2026. By using the da99 platform, you will be considered to have fully accepted all of these terms.
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