da99's Privacy Policy — Your Information Is Our Responsibility

1. Introduction & Scope

da99 is a trusted online gaming platform operating for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. This Privacy Policy ("Policy") describes in detail how information collected about you while using da99's website and related services is used, stored, disclosed, and kept secure.

This policy applies to all da99 services and products — including website browsing, account registration, gaming activity, financial transactions, and customer support. By using this platform, you agree to the terms of this policy.

Our services are for individuals aged 21 and above only. We do not knowingly collect information from minors, and if any such information reaches us, it will be deleted immediately.

2. Information We Collect

da99 collects only the information necessary for the safe and effective operation of the platform. The different types of information are described separately below.

2.1 Information You Provide Directly

When you create an account or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification purposes)
• Payment information (bKash, Nagad, Rocket, or Upay account numbers)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device identifier
• Browser type, language, and operating system
• Date, time, and duration of site visits
• Pages visited and links clicked
• Information collected through cookies and similar tracking technologies

2.3 Gaming Activity Information

Certain information related to your gaming activity on the platform is recorded:

• Game history and bet details
• Win and loss records
• Deposit and withdrawal transaction history
• Bonus and promotion usage information

3. Purpose of Using Your Information

da99 uses your information for the following legitimate purposes:

4. Information Storage & Security

4.1 SSL Encryption & Data Protection

da99 uses industry-standard encryption technology to protect your information. SSL (Secure Sockets Layer) encryption keeps all data transfers between your browser and our servers secure. Sensitive data — such as passwords and financial information — is stored in encrypted form.

4.2 Retention Period

Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, the minimum necessary information may be retained for a specified period for regulatory compliance, legal claims, and fraud prevention purposes.

4.3 Access Controls

da99 staff are granted access only to the information required to carry out their responsibilities. All access is logged and regularly audited. Access to your information by an unauthorised employee is considered a security breach and is subject to strict disciplinary action.

4.4 Response to Security Breaches

If a data security breach is detected, da99 will take immediate steps to limit the damage and, where applicable, notify affected users as quickly as possible.

5. Sharing Information with Third Parties

da99 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Trusted third parties providing services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game content suppliers — may be given limited access to the minimum information necessary to perform their services. These parties are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed as required to comply with court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we disclose only the information legally required.

5.3 Business Restructuring

In the event of a merger, acquisition, or sale of assets involving da99, user information may be transferred. Users will be notified in advance in such circumstances.

5.4 International Data Transfers

In some cases, your information may be stored on servers located outside Bangladesh for the purpose of delivering technical services. In such cases, we ensure that appropriate data protection measures are maintained.

6. Cookies & Tracking Technologies

The da99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help remember information about your visit.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website — maintaining login sessions, performing security checks, and improving page loading. Without them, the website will not function properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language preference and display settings. They improve your browsing experience.

6.3 Analytics Cookies

Anonymous data is collected to understand website performance and user behaviour. This information is used to improve the website and does not identify any individual.

6.4 Cookie Controls

You have the option to accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may affect some website functions.

7. Your Rights Over Your Information

As a da99 user, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you. You may request a copy of your stored information at any time.
• Right to Rectification: You have the right to request correction of any inaccuracies or incomplete details in your stored information.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.
• Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
• Right to Data Portability: You have the right to request your information in a structured, machine-readable format.
• Right to Withdraw Consent: Where your information is being processed on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights or to make any request regarding your information, contact us at [email protected] or speak with our support team via live chat.

8. Protection of Minor Users

da99's services are strictly for individuals aged 21 and above. We actively prevent minors from registering and confirm age through identity verification.

We do not knowingly collect any personal information from minors. If such information reaches us, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please notify us immediately at [email protected].

9. Policy Changes & Updates

da99 reviews and updates this privacy policy from time to time as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• Displaying a notice in a prominent location on the website
• Sending a message to your registered email address
• Displaying a pop-up notice when you log in to your account

Continued use of the platform after any changes will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. da99's support team is available 24 hours a day, 7 days a week in both Bengali and English.